Our Process

When you partner with Aqualogic, you will be getting a team of laundry experts who will work with your business to develop a complete laundry solution. We like to think of it as thinking outside the box. This is because in our 50+ years of industry experience, we’ve learnt that what makes a successful laundry is more than just good quality machines. Service and support, staff training and education, laundry design and fit out, and the right type of laundry equipment, all play a vital role in the performance of your laundry operation. That’s why we support you every step of the way through the linen cycle, helping your laundry achieve efficiency, compliance and quality.

What this means is that rather selling you any old machine, we’ll have a conversation with you to find out what your business needs are and what you would like to achieve with your new equipment. Your dedicated Account Manager will visit your site, making an assessment of your laundry and gaining the bigger picture of the overall laundry operation. This allows our team to develop a laundry solution that will not only achieve the desired outcomes but is suited to your specific business needs.

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The Right Equipment – We want you to get the most out of your laundry equipment. We work with you to find the best solution.

Service & Support – We provide reliable service and support so your laundry operation runs smoothly & efficiently.

Training & Education – We’ve developed a range of laundry training material across a variety of platforms, in line with the AS/NZS 4146:2000 Laundry Practice.

Laundry Health Check – Our laundry experts identify gaps and congestion in the linen workflow by conducting a full analysis of the laundry, providing solutions to improve costs, efficiency and productivity.

Project Services – No matter the size of the laundry, the type of project or the industry, our services are tailored to provide our clients with exceptional outcomes across all stages of the project life cycle.

Our Installation Process for New Equipment

Pre-delivery

We’ll let you know what connections you may need to be installed before the machine is to be installed, such as power, gas and water connections. Measurements will be taken to ensure that the machine will fit.

Delivery

On most occasions, Aqualogic will personally deliver the machine to your site, as soon as practically possible.

On Installation Day

  • If a machine is being replaced, the installer will remove it and send it off to be recycled.
  • The installer will confirm the location the new machine is to go and start working on either bolting the machine into the floor, or installing the plinth it is to sit on.
  • The machine will be connected to services and be given an Electrical Inspection.
  • For machines that use gas as a heat source, the plumber will be engaged to connect the gas.
  • The machine will be commissioned. This requires turning on the machine, running a test cycle, and verifying that everything is working safely and as it should be.

After the Machine is Installed

  • Your account manager will arrange a time with you to conduct training for operating the new machine.
  • We’ll send you a Customer Satisfaction Survey to ensure you are happy with your new machine and its installation.
  • 30 days after installation, your account manager will visit you to see how everything is going.

Need help with your Laundry?

Speak with our laundry experts to help you with machine selection, technical information, site issues, and any other laundry support you need.

Manufacturing Partners

Our happy clients

We have had a relationship with Aqualogic for many years. They have the largest maintenance team and better availability of parts, both of which were major decision criteria for us.

The Hills Lodge​, Baulkham Hills, NSW

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Aqualogic have over time consistently provided competitive pricing, high quality product and dependable service. They understand our business, our guests and the demands the staff are under. Their laundry solutions have always placed our business first, which is critical for a busy 4 star resort in a regional location.

Fairmont Resort​, Leura, NSW

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Our wide range of customers

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