Emergency Service Response

Our service team is the envy of the industry

Our team is unsurpassed in its dedication to helping you in your hour of need. No machine is infallible and we understand that time is money, which is why we make it our top priority to respond to your call and resolve your issue in the shortest possible time frame.

You can access technical support via phone, email or personalised visit depending on your requirement and preference. While some problems can be fixed over the phone with a call to our complimentary Tech Support line, reducing service costs and downtime, others may require the on-site attendance of a skilled service technician.

Boasting the largest team of company employed, professional service technicians you are ensured the fastest possible response and resolution. Our team is routinely trained directly by our manufacturers and are on call with the latest in hands on care.

Our service department operates specialised mobile software automating our service and maintenance processing. Detailed service history with serial number tracking ensures that electronic reporting is up to date to enable proactive service management and reliable record keeping.

Our team achieves a first time fix rate of over 98%

We take pride in the fact that our service team is the envy of the industry. Although we prefer to service our house brands, due to overwhelming demand from our customers whom at some point may have purchased property with existing equipment, or from other customers who are tired of poor service, we provide service response to other brands including ADC, American Dryer, Dexter, Electrolux, Girbau, Lavamac, Lavatec, Miele, Maytag, Primus, Speed Queen and Unimac.

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