Customer Care & Support Services

Your purchase is the beginning of a long lasting partnership

Our Customer Care Team is unsurpassed in its dedication to helping you in your hour of need. No machine is infallible and we understand that time is money, which is why we make it our top priority to respond to your call and resolve the problem in the shortest possible timeframe.

You can access technical support via phone, email or personalised visit depending on your requirement and preference. While some problems can be fixed with a call to our complimentary 1300 Tech Support line, reducing service costs and downtime, others may require the on-site attendance of a skilled service technician.

Boasting the largest team of company employed, professional service technicians, you are ensured the fastest possible response. Each team member is routinely trained directly by our manufacturers, ensuring they have an innate understanding of the products and the latest technology. In support of this, our service department operates specialised mobile software to automate service and maintenance processing.

We offer a range of flexible service agreements to ensure efficient, ongoing and safe operation of your equipment. We also keep detailed service histories, with serial number tracking, to ensure electronic reporting is up to date and accessible, providing powerful proactive service management.

We see your decision to purchase our products as the beginning of a long standing partnership.

Support Services

Not just a supplier – a partner in your laundry

Our Regional Account Managers work to establish trusting and ongoing relationships by offering proactive laundry management support, sound advice and prompt response to queries and requests. In our view, a strong relationship between partners is the foundation of an efficient and productive laundry.

Our highly regarded after-sale services include:

Problem Solving – When issues arise that require an overhaul or assessment of laundry design and processes our team are available to help. No problem is too small or too large. Our specialist staff are only a phone call away and have the knowhow to tackle any issue that arises in your laundry.

Process Audits and Accreditation Audits – our level of expertise means we can guide you through the entire laundering process, fine-tuning for maximum efficiency. Our expert assessment helps you highlight opportunities for improvement and monitoring benchmarks to ensure you are meeting your required standards. Utilising internal resources as well as international industry colleagues, we can assist laundries of all sizes improve processes and profits. Download our PROFESSIONAL AUDIT flyer.

Professional Operator Training Sessions – In house training session can be tailored to your needs. Including client specific procedures and covering all aspects of hygiene control and laundry processing they ensure safety, efficiency as well as high quality finish and presentation.

Telephone Support Hotline – Operator and technical support is only a telephone call away. Our free call support line offers immediate access to our qualified Support Manager ready to resolve your queries. Assistance is provided to customers and regional contractors. If we are unable to fix your issue over the telephone, we are happy to travel anywhere to resolve.

Other Services