FAQ

Laundry Equipment FAQs

What Kind of Support Do You Provide and How Can I Get in Touch with You?

You can access our technical support via phone, email or a personalised visit depending on your requirements and needs. Some problems can be fixed with a call to our complementary Tech Support line, reducing service costs and downtime. Repairs and maintenance naturally require the on-site attendance of a skilled service technician. Our team achieves a first-time fix rate of more than 98%.

What Brands Do You Service?

In addition to our house brands, we also service other brands including ADC, American Dryer, Dexter, Electrolux, Girbau, Lavamac, Lavatec, Miele, Maytag, Primus, Speed Queen, Unimac, Huebsch, Cissell, Kannegeisser, Jenson, Sea Lion and Sailstar.

Can You Help Me Design a Laundry?

Yes of course! Our professional project management team understands the elements that make up an efficient, hygienic and cost effective laundry design. Utilising CAD systems, we can help you plan and visualise the end result. With almost five decades of experience, we know attention to detail guarantees the best possible outcome.

Do You Provide Rental Options?

Yes! As well as providing all equipment, installation, servicing and accessories, Aqualogic can assist with rental options. Our SMART CARE PLUS Rental Package offers a no capital outlay option. You pay no repair bills and your rental is based on fixed, inflation-proof monthly payments. You can control costs, plan your expenditure and lock in a great deal with us. See our rental plan PDF flyer.

Do You Provide Spare Parts?

Yes, we do. We provide spare parts for all our house brands and other brands listed for servicing. If you have another brand, we may be able to assist, so give us a call!

We Only Need a Washer and a Dryer. Can We Get Them from Aqualogic?

Sure! You can rent them through our SMART CARE PLUS rental scheme or buy them outright.

We’re Trying to Upgrade Our Laundry Business. Can You Help?

Absolutely! We can give you a lot of useful advice and practical support as well as new machines. Give us a call and we’ll find a budget-friendly range of products and options for your business.

We Own a Few Laundromats and We Need to Modernise. Any Suggestions?

We can do better than suggestions. We can give you a costed range of options from our coin operated brands. You can rent them or buy them and we’ll be there from start to finish, including installation. Just call us to get started with the planning.

What kind of support do you provide and how can I get in touch with you?

You can access technical support via phone, email or personalised visit depending on your requirement and preference. While some problems can be fixed over the phone with a call to our complimentary Tech Support line, reducing service costs and downtime, others may require the on-site attendance of a skilled service technician. Our team achieves a first time fix rate of over 98%.

What brands do you service?

In addition to our house brands, we also service other brands including ADC, American Dryer, Dexter, Electrolux, Girbau, Lavamac, Lavatec, Miele, Maytag, Primus, Speed Queen and Unimac.

Can you help me design a laundry?

Yes of course! Our professional project management team understands the elements that make up an efficient, hygienic and cost effective laundry design. Utilising CAD systems, we can help you plan and visualise the end result. With almost five decades of experience, we know attention to detail guarantees the best possible outcome.

Do your provide finance?

As well as providing all aspects of the solution in terms of equipment, installation, servicing and accessories, Aqualogic can assist with finance packaging. Our TOTAL CARE PLUS Rental Package gives access to the latest equipment with no capital outlay, no repair bills and fixed, inflation-proof monthly payments. You can benefit from new equipment today with no unplanned bills to worry about. Click here for more information.

Need help with your Landry? Contact us now!

Call 1300 222 119 or contact us online to talk to our laundry experts. Our team of professionals can help you with machine selection, technical information, site issues, and any other support or guidance you require.