Clean linens play a key role in keeping many businesses operating. The importance of ensuring the laundry facility and in particular, the equipment, is in good working order is paramount to keeping productivity at its maximum.
The importance of a reliable laundry service impacts heavily on the business if a machine is out of operation. In a laundry, linens cannot be hand washed like dishware can be in a kitchen environment.
While you can have all the right preventative steps in place, occasional breakdowns can happen. When they do, it’s important to have a breakdown contingency plan in place, to minimise disruption to productivity and ensure washing is processed as quickly and efficiently as possible. This means you, your staff and your clients can feel piece of mind knowing that the washing will get done that day despite having a machine out of action.
Here are two key steps that can keep you in control of a breakdown:
- Initial Laundry Machine Pre-Checks
Industrial laundry equipment is built to be robust; most industrial laundry equipment have self-diagnosing features like error codes to assist you with pin pointing issues. This should be your first port of call to ascertain whether the issue can be resolved without an Aqualogic technician attending on site.
In some cases, breakdowns can be dealt with over the phone with a call to our complementary Tech Support line. We can assist you should you need extra help with diagnosing things like error codes. This can help to reduce service costs and downtime. Other instances may require the on-site attendance of a skilled service technician.
- Aqualogic Emergency Service Response
Aqualogic’s Emergency Service Response team can be contacted via phone, email, or our website depending on your requirements and preferences.
We understand the impact of downtime for your laundry operation. We make it a top priority to respond to your call and resolve your issue in the shortest time frame possible. With the largest team of company-employed professional service technicians, you are guaranteed to receive the fastest possible response and resolution.
Don’t have an existing service agreement with Aqualogic? No problem. Due to overwhelming demand from customers, we provide services to alternative brands. These include:
- American Dryer
- Speed Queen
The team at Aqualogic is certified, professional, and we execute with precision. We provide industrial laundry products, services and maintenance programs to suit any business.
If you would like to learn more about how Aqualogic can provide industrial quality laundry equipment to your business, please call us on 1300 222 119 or explore our site for more information.